At FARMACIAITALY, we strive to provide our customers with high-quality products and services. However, we understand that there may be occasions when you need to return a product. This Refund Policy outlines the conditions under which refunds are issued and the procedure to follow.
Certain products are exempt from being returned. Non-returnable items include gift cards, sale items, and personalized products.
To initiate a refund, please contact our customer service team at [email protected]. Provide your order number and details about the product you would like to return. Our team will guide you through the returns process.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
If you have any questions regarding our refund policy, please reach out to our customer service team at [email protected]. We're here to help!